Privacy Policy

Important Notice Regarding Text Messaging Data

Lavell Thompson, Realtor ("we," "us," or "our") keeps SMS opt-in information confidential, including phone numbers and consent records, and uses it only to provide the messaging program and our direct services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Physical address (when provided)
• Payment information (only when you make a purchase or request a quote, if applicable)
• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communications

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use information to:

• Provide and improve our services
• Respond to inquiries and requests
• Schedule appointments and send service-related updates
• Maintain records of communication preferences and consent
• Support security, fraud prevention, and compliance
• Improve website functionality and user experience

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable guidelines

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our business and will not exceed 6 messages per month
• Messages will be directly related to the services you requested
• We do not send promotional content unless you have specifically consented to receive it

Help & Support

Reply "HELP" for assistance or contact us at Info@VellSells.com

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Our program works with major U.S. carriers and most regional carriers

SMS Data Protection Statement (Required)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement reasonable safeguards to protect SMS opt-in information and consent records.

4. Permitted Uses and Limited Disclosures

We do not make customer mobile information available for marketing or promotional use by other entities.

We may use service providers to help operate our website and deliver services you request (for example: payment processing, appointment scheduling, website hosting, and SMS delivery). These providers are allowed to access information only as needed to perform services for us and are required to protect it.

If required by law, legal process, or to protect rights and safety, we may disclose information as necessary.

If our business undergoes a change such as a merger, acquisition, or transfer of assets, information may be transferred as part of that transaction and will remain subject to protections described in this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement reasonable security measures designed to protect your information, such as:

• Encryption of sensitive data when appropriate
• Access controls and authentication
• Security monitoring and updates
• Staff training on data protection
• Backup and recovery procedures

No method of transmission over the Internet or electronic storage is 100% secure, but we work to protect your information using commercially reasonable measures.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and usage
• Remember preferences
• Improve functionality and user experience

You can control cookies through your browser settings. Disabling cookies may limit some site features.

7. Your Rights & Choices

You may request to:

• Access, update, or delete personal information we hold about you (where applicable)
• Opt out of marketing emails by using the unsubscribe link in an email
• Opt out of SMS messages by replying "STOP"
• Withdraw consent for future communications

To make a request, contact us using the information below.

8. External Website Links

Our website may contain links to websites not operated by us. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected on www.VellSells.com.

9. Changes To This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

By using our website and services, you consent to this Privacy Policy.